AODA Training

AODA Training (Accessibility for Ontarians with Disabilities Act) is mandatory training for employees and employers in Ontario, Canada. The purpose of the training is to ensure that individuals understand how to make their services, workplaces, and facilities accessible to people with disabilities, in accordance with the AODA.

This course provides an overview of the Accessibility for Ontarians with Disabilities Act (AODA) and equips participants with the knowledge and skills required to ensure accessibility and inclusivity in the workplace and public spaces. It covers the key standards outlined in the Integrated Accessibility Standards Regulation (IASR), including customer service, employment, information and communications, transportation, and design of public spaces.

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Key Points of AODA Training

1. Purpose of AODA Training:

2. Target Audience:

Employees: Anyone who interacts with the public, clients, or customers in an organization, especially those in customer service roles.
Employers and Managers: Organizations with 1 or more employees, especially those with 50+ employees, are required to ensure their staff receives training.
Public Service Providers: Those working in government or providing services to the public.

3. Training Requirements:

Customer Service Standard: All organizations must train staff on providing accessible customer service. This includes treating people with disabilities respectfully, providing alternative formats of information if requested, and understanding the needs of people with disabilities.
Accessibility Standards for Information and Communication: This includes making websites, documents, and information accessible to all, including using assistive technologies or alternate formats for individuals with disabilities.
Employment Standard: Employers must ensure that people with disabilities are treated fairly in hiring, recruitment, and workplace accommodations. Training includes how to provide reasonable accommodations and support for employees with disabilities.
Built Environment and Transportation Standards: The built environment standard covers accessibility in buildings and public spaces, while transportation standards focus on making public transportation services accessible.

4. Training Topics:

Disability Awareness: Recognizing different disabilities and the barriers people with disabilities may face.
Communication: Best practices for communicating with people with disabilities (e.g., providing information in accessible formats, speaking directly to the individual, etc.).
Customer Service: How to assist customers with disabilities in a respectful and inclusive way.
Creating an Accessible Workplace: Ensuring that employees with disabilities can work in a supportive, inclusive environment.
Legal Obligations and Compliance: Understanding the legal requirements under the AODA and the consequences of non-compliance.

5. Format of AODA Training:

Online Training: Many courses are available online, which is convenient for employees to complete at their own pace. These courses typically include videos, quizzes, and certification upon completion.
In-Person Training: Some organizations may offer in-person workshops or seminars, particularly for larger groups or specific industries.
Customized Training: Organizations may also have tailored AODA training for their specific needs.

6. Certification and Record-Keeping:

7. How to Take AODA Training:

Learning Objectives

By the end of this course, participants will be able to

Understand the purpose and key components of the AODA and the Human Rights Code.

Recognize different types of disabilities and appropriate communication methods.

Apply accessible customer service practices.

Identify accessibility requirements in hiring, workplace accommodations, and public spaces.

Ensure compliance with IASR standards and reporting obligations.

Benefits of AODA Training

Compliance

Ensures that your organization meets the legal requirements under the AODA

Inclusive Environment

Helps foster an inclusive, respectful environment for both customers and employees with disabilities.

Enhanced Customer Experience

Customers with disabilities will feel more welcomed, respected, and supported.

Employee Satisfaction

Ensures employees with disabilities are supported and provided with appropriate accommodations, improving their engagement and productivity

Would you like more information on specific AODA training providers or how to register for a course?

Who Should Take This Course:

All employees, volunteers, and contractors in Ontario

Human resources professionals

Managers and supervisors

Anyone responsible for customer service, recruitment, or accessibility initiatives

Duration:

15 – 30 Hours (depending on delivery format)

Delivery Format:

Online (self-paced or instructor-led)

In-person workshops (optional)

Printable materials for policy documentation

🪪 Course Certificate

A certificate of completion is provided.

1. Introduction to AODA and WCAG

Overview of AODA legislation
Relationship between AODA and WCAG 2.0 AA
Accessibility compliance deadlines for organizations

2. Disabilities and Barriers in the Digital World

Types of disabilities that affect digital access
Common digital accessibility barriers (e.g., poor color contrast, non-descriptive links, lack of keyboard access)

3. Introduction to WCAG 2.0 (Level AA)

WCAG principles: Perceivable, Operable, Understandable, Robust (POUR)
Key success criteria relevant to AODA
Examples of compliant vs. non-compliant content

4. Manual Accessibility Testing Techniques

Keyboard navigation testing
Screen reader testing (e.g., NVDA, JAWS, VoiceOver)
Color contrast checks
Accessible forms and labels
Use of alt text, headings, and ARIA landmarks

5. Automated Accessibility Testing Tools

How and when to use automated tools like:
- axe DevTools
- WAVE
- Lighthouse
- Siteimprove
Limitations of automated tools

6. Testing PDF and Document Accessibility

Making PDFs and Office documents accessible
Tools for PDF accessibility testing (e.g., Adobe Acrobat Pro)

7. Reporting Accessibility Issues

How to document accessibility issues
Prioritizing and categorizing WCAG failures
How to communicate issues to developers/designers

8. Remediation Best Practices

How to fix common accessibility problems
Working with developers and content teams

9. Ongoing Compliance and Maintenance

Accessibility as a continuous process
Tips for integrating accessibility into QA and development workflows

Tools Covered in AODA Accessibility Testing Courses

axe DevTools (browser extension)

WAVE Web Accessibility Tool

NVDA or VoiceOver (screen readers)

Color contrast checkers (e.g., WebAIM)

HTML/CSS inspection tools

Who Should Take This Course

QA testers and developers

Web designers and front-end teams

Accessibility coordinators

Content creators and editors

Compliance officers

Duration

Certification

Typically 15-30 hours for introductory testing courses

Can be multi-day for in-depth WCAG auditing and remediation training

Some courses offer a certificate of completion or badge
For advanced credentials, look into:
- IAAP Certified Professional in Accessibility Core Competencies (CPACC)
- Web Accessibility Specialist (WAS)

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